How to use to improve tech support

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Information on this page was last updated on - Taking Advantage of Screen Sharing and Other Tools

It's always a challenge for companies to establish proper IT support without the latest technology implemented. From small to massive businesses, a good IT support is essential because it allows employees to get the much needed help they need the soonest time possible. Fortunately, technology has caught up not just on simplified support for those in need of technical assistance but also to solve the problem in an instant.

Solutions from IT support used to be from simple phone calls and even video conferencing. This might be effective in some situations but it should be a challenge when it comes to complex situations. Unfortunately, most employees are already familiar with basic IT troubleshooting and those elevated now need extensive technical assistance. Phone and video support are no longer feasible. Preview

More Than Screen Sharing

The simplest solution to these complex IT problems is through screen sharing. As the name suggests, screen sharing allows IT employees remotely access the screen to provide on-site support. aims to elevate that type of customer support by actually taking over the remote device for further assistance. Users simply visit, login through a code provided by tech support and install a small software for tech support to take over. The process has been simplified since those needing technical assistance don't have to go through complicated remote software and set-up just to get the help needed. A simple code to access support and software will get everything up to speed.

Aside from simplified access to remote support, the beauty of using is the session feature of the service. The old virtual remote support requires the IT expert and user to be online for one-on-one sessions. This is no longer the situation because those who are given the log-in code could be on queue for technical support. Fortunately, hardware and bandwidth speed has made it possible for the IT professional to provide assistance to more than just one user.

The type of support offered through screen connect is also very intuitive. Aside from taking over the device remotely, support can also come in a form of showing the steps in handling problems. The remote mouse could be used as a marker for additional assistance.

Security Concerns

While remote support such as has made it easier for tech support, it could be used for sinister methods especially those who are unfamiliar with technology. Scams through the software could be implemented since they could instruct users to install the software without knowing its true role. After control is enabled, scammers could take over the computer and extract every information they need. This is possible because the software could be used on trial for two weeks so there is no need to pay to use this powerful tool.

More Than Computers

Traditionally, IT support for complex tech problems are often on computers. However, screen connect has expanded their services. Aside from compatibility to Mac and Linux that works cross platform, remote support is also possible in Android and iOS based devices. Screen connect simply eases remote support not only on computers but also on mobile devices.

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  • Title

    ConnectWise ScreenConnect Remote Support Software

  • Website Host

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Webserver Software

ScreenConnect/ Microsoft-HTTPAPI/2.0

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A Records

copart  IN  A

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CNAME Records

copart  IN  CNAME

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ScreenConnect Copart Frequently Asked Questions (FAQ)

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See also

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